TaxAdviceLine.com

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Q:	Who should use Tax Advice Line?
Q:	My return is complex — I usually itemize. Can I use your service?
Q:	I need to file a return in more than one state. Can I use your service?
Q:	What are the minimum computer requirements and supported browser types?
Q:	How do you protect my information? Is your site secure?
Q:	Do I have to finish e-filing in one session?
Q:	Is my data saved?
Q:	What is e-filing?
Q:	Can I e-file if using your form preparation service?
Q:	What if I lose my username or password?
Q:	How do I correct a mistake?
Q:	How do I contact the IRS?
Q:	Is there free help available while I'm preparing my return?
Q:	Will you help me maximize my deductions?
Q:	How do I get my refund?
Q:	How long does it take to prepare my return online through your service?
Q:	Can I pay the fee from my refund?
Q:	How does it work? What items do I need to complete my return?
Q:	I live and work abroad. Can I prepare my return using your service.
Q:	Can I pay the fee for your service with a debit card?
Q:	FAQs on Loans for Anticipated Refunds

Q:	Who should use Tax Advice Line?
A:	Anyone with Internet access who wants to file online or talk to a tax professional in the comfort of his or her own home or office.
Q:	My return is complex — I usually itemize. Can I use your service?
A:	Yes. Our CPAs can answer even complex tax questions and our e-filing system can handle most complex individual tax returns.
Q:	I need to file a return in more than one state. Can I use your service?
A:	Absolutely. And there is no fee for additional states!
Q:	What are the minimum computer requirements and supported browser types?
A:	Windows Windows 95/98/ME/2000/NT 4.0 16 MB RAM (32 MB RAM recommended) The following browsers are supported: Windows 95 - Internet Explorer 4.0, 5.0, or 5.5, Netscape Navigator 4.06, 4.51, 4.73, or 6.1, AOL 6.0 or higher, or MSN Windows 98 - Internet Explorer 4.0, 5.0, 5.5, or 6.0, Netscape Navigator 4.06, 4.51, 4.73, or 6.1, AOL 6.0 or higher, or MSN Windows ME - Internet Explorer 5.5, Netscape Navigator 6.1, AOL 6.0 or higher, or MSN Windows 2000 - Internet Explorer 5.0, 5.5, or 6.0, Netscape Navigator 4.73 or 6.1, AOL 6.0 or higher, or MSN Windows NT - Internet Explorer 4.0, 5.0, 5.5, or 6.0, Netscape Navigator 4.06, 4.51, 4.73, or 6.1, AOL 6.0 or higher, or MSN Windows XP - Internet Explorer 6.0 Your browser must be set up to accept cookies, Java and JavaScript. Macintosh Macintosh system 9.0 or greater 32 MB RAM The following browsers are supported: Netscape Navigator 4.73 or 6.1 or AOL 5.0 Your browser must be set up to accept cookies, Java and JavaScript.
Q:	How do you protect my information? Is your site secure?
A:	Our e-filing site uses high-level encryption technology and works with the IRS and state tax authorities to protect all of your information. For more information, read our complete privacy statement.
Q:	Do I have to finish e-filing in one session?
A:	No. We recommend that you proceed in order, but you can take as much time as you need on each and you can stop and come back later if you need to. Don't lose your username and password. You can use them to log back in and continue your e-filing session.
Q:	Is my data saved?
A:	Yes, your data is saved during your session and when you logout. So, you can return and pick up where you left off.
Q:	What is e-filing?
A:	E-filing stands for electronic filing. It is a method of transmitting your tax return information directly to the IRS electronically. E-filing offers speed, security and accuracy and helps you get your refund faster.
Q:	Can I e-file if using your form preparation service?
A:	Yes. E-filing is available using online form preparation services as offered through this website.
Q:	What if I lose my username or password?
A:	We can send you your login information via email. See the tax form preparation FAQ for more details.
Q:	How do I correct a mistake?
A:	You can always change your answer before you have actually submitted the document for e-filing.
Q:	How do I contact the IRS?
A:	Call 1-800-829-1040 for questions or 1-800-TAX-FORM for forms by mail.
Q:	Is there free help available while I'm preparing my return?
A:	Yes, help is available from within the tax form preparation portion of this website. See the FAQ and help buttons for further informatino.
Q:	Will you help me maximize my deductions?
A:	Yes. Call and speak with a tax professional with no time limit for only $34.95.
Q:	How do I get my refund?
A:	If you e-file your federal return, you can elect to direct deposit your refund right into your bank account.
Q:	How long does it take to prepare my return online through your service?
A:	For an average tax return, it takes one to two hours to go through the process.
Q:	Can I pay the fee from my refund?
A:	No. You must make payment at the time you complete your Interview or online organizer.
Q:	How does it work? What items do I need to complete my return?
A:	1. Gather your tax information, including forms W-2 and 1099s 2. Sign in to the system and read the instructions. We will guide you through an online organizer that asks you all of the right questions.
Q:	I live and work abroad. Can I prepare my return using your service.
A:	Yes. Our automated tax form service willl ask you questions that take into account taxpayers living abroad. Just follow the directions in the organizer and you will be able to submit everything you need to.
Q:	Can I pay the fee for your service with a debit card?
A:	As long as it includes a Visa or Mastercard logo, you should be able to use your debit card.